Questions & Answers
Frequently Asked Questions
What is direct primary care (DPC)?
Direct primary care is a membership model: instead of paying per visit through insurance, you pay one flat monthly fee for unlimited primary care. Because Rise doesn't bill insurance, providers can focus on patients — offering same or next-day appointments, extended visits, and direct call or text access.
How much of my healthcare can a primary care provider handle?
Rise Direct Primary Care is able to take care of up to 90% of your healthcare needs.
What does a membership include?
General medical services (annual physicals, chronic disease management, acute care visits, well-woman exams, well-child checks), in-house lab testing, procedures and treatments (EKGs, joint injections, skin biopsies, laceration repair, and more), preventive and lifestyle counseling, extended appointments, direct provider communication by text or call, and care coordination with specialists and hospitals.
What conditions are commonly managed under a membership?
Conditions commonly managed for members and included in their memberships include: physical exams, migraines, blood pressure, thyroid, fatigue, diabetes, nausea, diarrhea, Pap smears, postpartum depression, abdominal pain, Crohn's disease, ulcerative colitis, GERD, diverticulitis, acne, eczema, psoriasis, rashes, rheumatoid arthritis, psoriatic arthritis, hormone replacement therapy, Grave's disease, cough, asthma, bronchitis, cold and flu, adrenal dysfunction, PCOS, menopause, allergies, sinus infections, ear infections, and more.
Do I need health insurance to join?
No insurance is needed to enroll. Your monthly membership fee covers your primary care services directly, with no co-pays or confusing paperwork.
Will this replace my insurance?
No. It's important to understand that DPC is not insurance and would not be able to cover any costs outside of the Rise office. Rise recommends that members keep their insurance plan, or that uninsured members seek out at least a catastrophic insurance plan for coverage. DPC alone does not fulfill the requirements of the Affordable Care Act.
Does Rise accept insurance?
No. By not accepting insurance, Rise is able to see fewer patients — and in turn, ensure members receive unparalleled access to care.
Will I have copays for visits?
No. There are some small costs associated with select in-office procedures and tests, but most of these are included in your membership. You will always be made aware of any extra costs (e.g., labs, select medications) during your visit, with the option to decline. Rise has worked hard to get the most affordable pricing and extends lower-cost deals on procedures, medications, and select diagnostics to members.
How much does it cost?
Standard rates: $99/adult per month, $49/child per month, with a $299/month family maximum. Sponsored plans (5+ enrolled team members): $90/employee per month with the enrollment fee waived, $170/month for an employee and spouse, $150/month for a single parent with up to 4 children, and $40/month per child dependent. Sponsored members also receive one basic annual lab panel included.
How many appointments do I get a year?
There is no limit on appointments for members. Rise encourages members to come in at least once a year for a wellness check, and to send an appointment request whenever any other needs arise throughout the year. Rise will work with you to decide whether your appointment should be in-office, virtual, or a quick check-in over the phone.
How long will my appointments be?
For new patient appointments, Rise blocks off 1.5 hours for the face-to-face portion of the exam and intake — they want to know about your health, your goals, your kids, your dog. Their favorite part of DPC is having the time to give you time. Follow-up appointment times vary, but are usually allowed 1 hour.
How do I schedule appointments?
Members schedule by texting or calling the office, or through the convenient online scheduler. Urgent visits are usually available the same or next business day, and the patient portal lets you request and view medical records like lab results.
Can I call after hours?
Absolutely — members are simply asked to be mindful when communicating outside of normal business hours. Rise reads every request received after hours and responds to truly urgent needs right away. If something is middle-of-the-night urgent, members should consider urgent care or the emergency room.
Why does direct access to my provider matter?
Direct access means more personalized and prompt care. Because of this, studies show that patients in DPC practices experience, on average, 54% fewer ER visits and 25% fewer hospitalizations.
How many members does each provider have?
Each provider's patient panel is capped at 600 primary care patients — far below the national average panel size of 2,000+ for primary care providers. This allows Rise to respond to requests quickly and provide appointments on short notice.
Where can I receive care?
Rise is currently only able to serve patients in Oregon, or patients who come to Oregon for all of the care that they receive from Rise. Rise is not a telemedicine clinic.
How do sponsored team plans work?
Sponsored plans commit to a 12-month contract and receive an administrator portal by email to add or remove members, view invoices, and manage payment information. Sponsors decide who's eligible (all staff or full-time only; employees or families too), whether enrollment is automatic or optional, and how any costs beyond the membership are handled — sponsor-funded, a set allowance, or member-paid.